Widerrufsrecht
Return Window We accept returns within 30 days of delivery for eligible items.
Eligible Items
- Ready-to-ship items in original, unused condition with tags attached
- Items must be free from pet hair, odors, and damage
Non-Returnable Items
- Custom or personalized made-to-order items
- Items showing signs of use or wear
- Sale or clearance items (if applicable)
Return Process To initiate a return, please contact us at [your email] with your order number and reason for return. We'll provide you with return instructions and a return address.
Refunds Once we receive and inspect your return, we'll process your refund within 5-10 business days to your original payment method. Please note that shipping costs are non-refundable, and customers are responsible for return shipping unless the item arrived damaged or defective.
Damaged or Defective Items If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund at no cost to you.
Questions? Contact us at [your email] for any questions about returns or refunds.